Terms

TERMS & CONDITIONS FOR DIPLOMAT HOTEL

AGE

Independent travellers must be at least 18 years of age to book accommodation via our online site. Persons under the age of 18 years must be accompanied by a parent or guardian while staying in the hotel.

CANCELLATIONS
Your reservation has been secured within the terms of a 48 hour cancellation policy,You may cancel or amend your booking up to 48hrs prior to the hotel’s check-in time of 2pm without charge. Cancellations after this time will incur a fee of one night’s accommodation.

PAYMENT & GUARANTEE
Advance payment must be made for accommodation booked via our online site. You will be required to provide a credit card imprint or equivalent at check-in to cover incidental charges. If you are paying via cash you will be required to pay in full on upon your arrival and leave a $100 deposit along with a copy of your driver’s license at reception. The $100 dollars will be refunded to you upon check-out.

American Express and Diners Cards will incur a 1.5% surcharge on all payments. 

CHECK-IN & CHECK-OUT CHECK-IN is available anytime after 2pm. Arriving earlier? Let us know in advance & we will do our best to accommodate your arrival time. In the case that we can’t, we are happy to store your luggage while you take a stroll around the local attractions. CHECK-OUT is any time prior to 10am.

NO CHECK INS AFTER 11PM – reception hours are from 7am till 11pm.

HOUSE RULES
Parties and large gatherings of people within the property are strictly prohibited. Any breaches of this policy will result in immediate termination of your booking without any refund.

CAR PARKING
On-site car parking is available and remains complimentary to all guests and their visitors.

SITE INFORMATION
We make every effort to ensure all information displayed on our site is accurate. We are unable to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice to you.